Privacy Policy

We collect information you provide directly to us, such as when you create an account, place an order, or contact our support team. This includes:

• Full name, email address, phone number, and billing/shipping address

• Payment information (processed securely — we do not store full card details)

• Order history, product preferences, and wishlist items

• Communications you send us including support enquiries and reviews

We also automatically collect certain information when you use our website, including your IP address, browser type, device identifiers, pages visited, and referring URLs via cookies and similar technologies.

We use the information we collect to:

• Process, fulfil, and deliver your orders and send related notifications

• Manage your account and provide customer support

• Send you promotional offers, newsletters, and product recommendations (you can opt out at any time)

• Improve our website, products, and services through analytics

• Detect, investigate, and prevent fraudulent transactions and abuse

• Comply with legal obligations under Australian law

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Delivery partners and logistics providers to fulfil your orders (e.g. Australia Post, Aramex)

• Payment processors to handle transactions securely

• Marketing platforms to send emails and promotions on our behalf

• Analytics services to help us understand website usage

All third-party partners are contractually required to protect your data and use it only for the services they provide to us.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our site.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

We retain your personal information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time by contacting us at support@ozziedirect.com.au.

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Opt out of direct marketing communications at any time

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL encryption for all data transmission.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@ozziedirect.com.au

• Address: Warehouses in Melbourne, VIC, Australia

• Hours: Mon–Fri, 9am – 5pm AEST