Terms of Service

By accessing or using the Ozzie Direct website (ozziedirect.com.au), placing an order, or creating an account, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, please do not use our website or services. We reserve the right to update these terms at any time, with changes taking effect upon posting to this page.

You agree to use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable Australian or international laws

• Attempt to gain unauthorised access to any part of our systems

• Upload or transmit any malicious code, spam, or harmful content

• Reproduce, duplicate, or resell any portion of our website or its content without written permission

We reserve the right to suspend or terminate access to users who violate these terms.

To access certain features, you may create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate, current, and complete information during registration and to update it as needed. We reserve the right to terminate accounts that contain false or misleading information.

All prices on our website are displayed in Australian Dollars (AUD) and include GST unless stated otherwise.

By placing an order, you make an offer to purchase the product(s) at the listed price. We reserve the right to accept or decline any order. An order is confirmed only when you receive an order confirmation email from us.

We strive to display accurate pricing, but in the event of a pricing error, we will notify you and you may choose to proceed at the correct price or cancel your order for a full refund.

We accept Visa, Mastercard, PayPal, Afterpay, Humm, and Zip. All transactions are processed securely using SSL encryption.

By submitting payment details, you confirm you are authorised to use the payment method and that the information provided is accurate. We do not store full credit card details.

We offer free standard shipping on all orders Australia-wide. Estimated delivery times are provided at checkout and are indicative only — delays may occur due to carrier or seasonal demand.

Risk of loss and title for items pass to you upon delivery. Please refer to our Shipping Policy for full details.

We offer a 30-day returns policy on most items. To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.

To initiate a return, contact us at support@ozziedirect.com.au. Refunds are processed within 5–10 business days of receiving the returned item.

Certain items including consumables, personalised products, and items marked as final sale are not eligible for return.

All content on this website — including logos, images, text, graphics, and code — is the property of Ozzie Direct or its content suppliers and is protected by Australian copyright law.

You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

To the maximum extent permitted by Australian law, Ozzie Direct shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services.

Our liability in connection with any product or order is limited to the purchase price of that order.

These Terms of Service are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

For questions about these Terms of Service, please reach out:

• Email: support@ozziedirect.com.au

• Address: Warehouses in Melbourne, VIC, Australia

• Hours: Mon–Fri, 9am – 5pm AEST